- What information is collected and how is it used?
- How is technology used to serve our advertisements on other online services and what choices do you have?
- How do our Services interact with third-party services and content?
- What information do we share with third parties and our Partner Companies (or what information may they access because of the services they provide to us)?
- What choices do you have over how your information is used?
- How do you update your personal information?
- How do we address children’s privacy?
- How do we secure your information on our Services?
- Where is personal information stored and processed?
- Whom should you contact with questions or concerns?
- When was this policy last updated?
What information is collected and how is it used?
- Information You Directly Provide through our Services
We collect personal information directly from you when you visit our Services to do all the things typically associated with online services. Examples of the personal information we collect include name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, demographic information, responses to survey questions, sizing information and any other information you choose to provide. Our Services may also give you the option to upload or share pictures or videos of yourself and others.
This information is collected at various places on our Services: for instance, when you check out with your online order; engage with our mobile applications; subscribe to catalogs, email offers, and mobile messaging offers; participate in surveys; join No Bugs Inc. ; enter contests or sweepstakes; or interact with special-event or program offers.
We may also collect information that you provide on our Services about people you know. For example, we collect your gift recipient’s contact information to process your gift orders. We may also collect contact information about your friends and family members when you participate in one of our refer-a-friend programs. In these instances, we may send a message to your friend or family member on your behalf. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you.
We use personal information about you collected on the Services to do things like:
- process your online orders;
- open an online account at your request;
- personalize your online experience with content and offers that are tailored to your interests;
- provide customer service, whether it’s responding to a request or following up on an order;
- include you in surveys and contests;
- enable you to post your content, such as comments, images or videos;
- facilitate networks of online social activity centered around our products and services;
- improve our Services, the manner in which offers are made on our Services, the purchase decisions of our visitors, and the interactions visitors have with our Services;
- enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our online environment, or by viewing our content within their online environment; and
- market our products and services that may be of interest to you–for instance, we may add you to the No Bugs Inc. and No Bugs Inc. email list when you make an online purchase or sign up to receive emails; or we may add you to No Bugs Inc. print-catalogue list when you make an online purchase or to the email list if you sign up for .
- Information We Observe or Collect through Technology
- Location Information
We may collect information about your location when you access or use our Services. For more details, please see “What choices do you have over how your information is used?” below.
- Navigational Information
When you access our Services, we may collect navigational information, such as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.
- Device Information
We collect information about the computer or mobile device used to access our Services, such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website or app usage behavior.
- Cookies, Clear Gifs and Similar Technologies
To better understand how you interact with our Services, we may collect information using cookies, clear-gifs (also known as web beacons or web bugs) and similar technologies.
A cookie is a small amount of data that’s stored by your browser on your device. It’s used to do things like see how you navigate our Services, what you click on, and remember you and your online purchases when you return. This helps us improve our Services, provide better customer service, tailor your online experience, and tailor offers to you based on your unique tastes and both your online and offline (e.g., in-store) interactions and purchase history.
A clear gif is a nearly invisible pixel-sized graphic image on a web page, web-based document or e-mail message. It helps us do things like view the URL of the page on which the clear gif appears and the time the site, document or email in question is viewed. Clear gifs in e-mails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.
In addition to cookies and clear gifs, we may also use device identifiers, web storage and other technologies to collect information about your interactions with our content and Services.
For information about your options with respect to cookies, see “What choices do you have over how your information is used?”below.
- Information Others Observe or Collect through Technology
We evaluate and select third-party partners to help us provide certain features on our Service and analyze our visitors’ preferences, such as Google Analytics, HotJar. These partners may use some or all the technologies described above.
How is technology used to serve our advertisements on other online services and what choices do you have?
We also contract with third-party advertising companies, which may collect information about your online activities on the Services, over time and across third-party websites and online services, for use in delivering tailored online display and banner advertising to you on other websites and online services. To serve this advertising, these third-party companies place, use, or rely on the technologies described above, including cookies, clear gifs, device identifiers and similar technologies to obtain information about customer interactions with us through our Services and interactions with other online services. These companies use the information they collect to serve you ads that are targeted to your interests.
For information about opt out programs that these third party advertising companies participate in, and to opt out of the use of website browsing data for interest-based advertising by companies that participate in these programs, click the following: [NAI Opt Out]or, [DAA Opt Out]. To opt out of the use of data collected from the mobile applications on your device to serve ads that are targeted to your interests, consult the settings on your device. You can also click the preference icon that may appear on some of our advertising served through use of these technologies.
How do our Services interact with third-party services and content?
We may link to third-party sites and services, or otherwise display third-party content through our Services. We do this for your convenience. We don’t endorse or generally have any affiliation with these third parties. And we don’t control and aren’t responsible for their practices. It is possible that the third party providing content through our Services may collect or observe information through its use of technology. Whether the third-party content appears within our Services (like a map frame), or you leave our Services to view it, those service provider’s terms, conditions, and privacy policies govern your online experience (unless we post a statement that indicates otherwise). Please view their terms of service and privacy policies if you have any question about their practices.
Here’s a partial list of the third-party content and services available through or via our Services:
- Interactive Maps
We may facilitate easy access to the online maps of content providers like Google, Microsoft, and Yahoo. There you can get quick location, driving, and contact information for our stores.
- Inline Framing
We may embed content on our Services from other online services, such as live or recorded video.
- Sweepstakes, Contests, and Survey Sites
- Social Networking and other Third-Party Sites and Services
- International Checkout
What information do we share with third parties and our Partner Companies (or what information may they access because of the services they provide to us)?
We may share information about you with third parties, as described below, and as otherwise described in this policy:
- Our Partner Companies
We may share the information described in this policy, like postal and email address, customer preferences, and purchase history within our corporate family so that our affiliates may market to you. Our affiliates include such brands as No Bugs Inc, Pest Success Inc, Natural Way Labs Inc., and Anderson Enterprises Inc.
We use third-party “back-office” contractors to help handle parts of our business because of their expertise, resources, or scale. They help us do things like fulfill orders, process payments, provide some customer service through chat features, monitor activity on our Services, serve surveys and provide analysis from the surveys (which could be combined with Service usage analytics), maintain databases, administer and monitor emails administer and send mobile messages serve ads on this and other Services and provide consulting services. Contractors may also assist us in hosting microsites, mobile websites and mobile applications where you may provide personal information about you and others you know; and where they may observe information about you in the same way as described above (see What Information Is Collected and How Is It Used?).
- Other Marketers
We may share your name, postal address, and summary purchase information with other merchants and merchant exchanges. Other merchants may, in turn, use this information to send you offers for their products and services. If you don’t want this information shared with these merchants and exchanges, please click here, select “Nondisclosure of Personal Information Request” for the Email Subject and complete the form..
- Law Enforcement and Emergency Response
We may disclose specific information about visitors to our Services if we have a good-faith belief that it’s necessary or authorized under the law or to protect our customers, the public, or our business.
- Sale or Merger
In the event we sell or transfer all or a portion of our business assets (including in the event of a reorganization, dissolution or liquidation), including a brand or line of business, information about you may be one of the business assets that is transferred in connection with the transaction.
Nothing in this policy restricts our ability to share aggregated or anonymized information that does not directly identify you.
What choices do you have over how your information is used?
You may remove yourself from the No Bugs Inc. and No Bugs Inc. email list by following the removal instructions located at the bottom of each commercial email or by completing the removal from e-mail form. If you have joined , you may receive email. If at any time you’d like to stop future delivery of email offers, simply follow the removal instructions located at the bottom of each message. Opting out of any of these emails will not stop operational or transactional messages such as password-reset or account related information from the brand or line of business in question. We may occasionally provide you with the opportunity to opt in to receive email messages from third parties. If you do opt in, we’ll share your e-mail address with the specific third party in question. Please review their privacy policies to see how they treat your personal information.
- Mobile Text Messaging
If you’ve signed up for mobile text messaging offers (e.g., from ) but later decide you no longer wish to receive these offers, simply follow the opt-out instructions included in the mobile message.
- Mobile Push Notifications/Alerts
With your consent, we may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
- Location Information
You may have the ability to turn location-based services on and off by adjusting the settings of your Internet browser or mobile device or, for some devices, by revoking permission for our mobile apps to access your location information.
- Postal Mail: Catalogs
If you’d like to specify your preferences for our postal mail, simply follow the instructions on the mailer, or dial 1-800-542-EASY. To reduce postal mail click here.
- No Bugs Inc.
Please keep in mind that is a separate and stand-alone program, which you may join by visiting the website or mobile application. Accordingly, your unsubscribe preferences for No Bugs Inc. and No Bugs Inc. won’t affect your preferences (and vice versa). Please specify those preferences separately.
- Cookies and Clear Gifs
Your browser may offer the ability to block or delete cookies from your device. Simply follow your browser’s instructions on how to block and clear cookies.
- Other Marketers
If you don’t want your basic contact and purchase information shared with other merchants and exchanges for their direct marketing purposes, please click here, select “Nondisclosure of Personal Information Request” for the Email Subject and complete the form..
- Our Partner Companies
If you don’t want your contact and purchase information shared with our Partner Companies for their direct marketing purposes, please click here, select “Nondisclosure of Personal Information Request” for the Email Subject and complete the form.
How do you update your personal information?
We prefer to keep your personal information accurate and up-to-date. You may update or modify your billing- and shipping-related information, and other account information, by logging onto our Services (e.g., Your Account on the No Bugs Inc. website, or Edit Profile on your No Bugs Inc. account). You may also update or modify your postal mailing information by clicking here.
How do we address children’s privacy?
We do not knowingly collect information provided by children under the age of 13.
How do we secure your information on our Services?
We maintain administrative, technical and physical safeguards designed to protect the personal information we collect through our Services against accidental, unlawful destruction, loss, alteration, access, disclosure or use. While we implement the above security measures on our site, you should be aware that 100% security is not always possible.
Where is personal information stored and processed?
No Bugs Inc. parent company No Bugs Inc. is not a global organization, with affiliated legal entities, business processes, management structures, and technical systems that may cross borders. As the majority of our administrative and technical support functions are headquartered in the US we share, store and process personal information in the United States of America. Customers accessing and purchasing with our Services will be interacting with servers and services provided from within the United States of America.
We may share or store your personal information among No Bugs Inc. , Inc. brands and affiliates globally and transfer it to our business partners based in various countries in the world where we do business.
If you wish to make an EU-related inquiry about privacy or data transfer, please contact our Vice President (VP) of Legal & Compliance Services
Whom should you contact with questions or concerns?
- General inquiries
- Specific Questions about this Policy
For specific questions, concerns, or complaints contact our Vice President (VP) of Legal and Compliance Services, who administers this policy. You may contact this person by letter or email at:
Legal & Compliance Services
No Bugs Inc.
27734 Ave Scott, Ste 120
Valencia CA 91355
When was this policy last updated? 4/5/2021